A COMMITMENT TO OUR VISITORS AND COSTUMERS

CONFIDENTIALITY AND PRIVACY PROTECTION OF PERSONAL INFORMATION

PAYPAL PAYMENT




A COMMITMENT TO OUR VISITORS AND COSTUMERS

Quality of the visual and textual content

Providing our website visitors and customers with quality content is our primary commitment. Vithèque is a platform dedicated to the dissemination and distribution of independent video works whose nature is primarily artistic. Out of respect for the work of our clientele, the video artists, we believe that it’s important to bring the greatest care possible to the digitization and compression of videos, as well as to the documentation and communications relating to our collection.

Nevertheless, it may be that the quality of some videos has slightly deteriorated over time. We have chosen to include them in the online catalogue because  these works have an essential heritage value in Quebecois and Canadian video history. We have selected videos which can still be comprehended despite their loss of quality. For others this alteration is deliberate and is part of the video artist’s creative process

These videos are identified by a notice which warns the visitor before proceeding to view or download the work.

We wish to inform our web visitors that even though the textual information associated with the videos and authors is displayed in French and English, the digitized videos, for their part, are available in the original production language.


Information quality, current events and news updates

Vithèque is an interactive and dynamic platform. We take great care to ensure that the information we share with you is of high quality and that it is in keeping with the values of artistic independence we uphold. Visitors can rest assured that the information, current events and news capsules are put together with professionalism and complete editorial oversight. 

Vithèque is a Canadian site and all the textual information on it is automatically made available in the two official languages, French and English.
 

Customer service quality

Vithèque is managed by Vidéographe, an artist-run centre dedicated to the creation, distribution and dissemination of independent video. Vidéographe is a not-for-profit organization and as such it is primarily financed through provincial and municipal government support. As an artist-run centre it cannot be compared to a private company, and this neither in its operation and management, nor its activity budgets.

That said, Vithèque is amply well-equipped and organized to respond cordially and efficiently to clients’ needs. Do not hesitate to contact us if you have comments or complaints. We will always do our best to serve you.

Vithèque will regularly send bulk e-mail, press releases, messages and other electronic updates. We do our best to make sure that this bulk mail is not filtered spam. Were this to occur, however, we would be very grateful if you could let us know so that we may remedy the situation as quickly as possible.

You can decide at any time to stop receiving these messages simply by unsubscribing from the updates and bulk mail list.

Back to top 
 

CONFIDENTIALITY AND PRIVACY PROTECTION OF PERSONAL INFORMATION

Vithèque is committed to an Internet that respects personal rights and privacy.

To this end, Vithèque pledges to never collect data, via the forms and surveys contained within it, regarding ethnic origins, religious, political, ideological or philosophical opinions, union affiliations or personal lifestyle choices.

When you register or when you order from Vithèque you will be asked to communicate personal information. We require this information for follow-up and the administrative management of your orders, to mange your account and, above all, to honour the contractual obligations we mutually enter into during an order or a transaction.
In this regard Vithèque pledges to protect and never disclose to a third party, be it an individual, institution, association, corporation or other organization, the personal information you communicate, unless you have otherwise agreed in writing (by e-mail) and under circumstances where this would be necessary.

Visitors who register on Vithèque to view or download a video are tracked using a GOIP in order to distinguish Canadian site visitors from foreign ones, or by way of a form to distinguish personal visitors from professional ones. Vithèque pledges to protect and never disclose to a third party, be it an individual, institution, association, corporation or other organization, the personal information you disclose, unless you have otherwise agreed in writing (by e-mail) and under circumstances where this would be necessary.

Vithèque pledges to protect your personal information against any external malicious act (theft, hijacking, pirating, disclosure, destruction, fraudulent use, etc.) and against loss. Your personal page is protected by an identifier and a password. Be sure to keep them in a safe place and do not disclose them to any other person or entity.
 
You can contact Vithèque by clicking on the “contact” link on the top right-hand side of the page. The information and contact details transmitted to us will be used for the sole purpose of answering your questions. In the same manner, your information (whether bearing your name or not) and your contact details will never be disclosed or transmitted to a third party, unless you have otherwise agreed in writing (by e-mail).
 

Transaction security

All online transactions on Vithèque are carried using the PayPal system. Vithèque accepts no other online payment system, or payments by cheque for purchases made on the site.

The electronic payment system is the most widely used in the world today, and most importantly is the most secure. More effective technologies to protect your electronic transactions are constantly being developed. For example, we never have access to the financial and banking information you transmit. Every transaction is made in a completely independent manner. Only when your transaction has been forwarded to and verified by PayPal do we receive a notice from them telling us that we can authorize you to view or download a work. 
 

Protection of minors

Vithèque commits itself to never collecting strictly private and confidential information from minors that pertains to their families, parents, lifestyle, family acquaintances, except in the case of written authorization (email) from one of the two parents.

Since they may contain adult scenes with violence or extreme tension, nudity or content of a sexual nature, or scenes with coarse or offensive language, some of the videos available for viewing or downloading on Vithèque may be shocking to the sensibilities of young site visitors. Parental permission is advised.

Vithèque has specifically identified videos that may contain such scenes. An warning is displayed on the page of these videos.


Protection of the videos and the whole of visual and textual content.


Vidéographe makes a commitment to the artists and authors to protect the works and the digitized content.

Furthermore, all viewing and all downloading of the videos is subjected to very strict terms of use and conditions of sale, which forbid a public presentation of the work (for free or for pay), its duplication in part or in whole, its dismantlement to ends not intended by the author. We recommend that you always read the terms of use and conditions of sale of the videos.

The same applies to textual and/or still image content that can not be copied other than with the intention of diverting it for use on other platforms, or in order to dismantle it and use it without the consent of Vithèque. The use of the textual content, provided that Vithèque has consented to it, must by obligation mention Vithèque and the name of the author.

Back to top

PAYPAL PAYMENT

Vithèque chose PayPal as its sole system of on-line payment because it is considered one of the most secure systems. PayPal payments are sent without the vendor knowing the financial information transmitted. The system protects the confidentiality of the buyer and neither Vithèque, nor Vidéographe have access to the client’s financial information. With PayPal, we receive only the confirmation of payment, allowing us to proceed with processing your purchase.

 

Back to top


 
 

 

A COMMITMENT TO OUR VISITORS AND COSTUMERS

CONFIDENTIALITY AND PRIVACY PROTECTION OF PERSONAL INFORMATION

PAYPAL PAYMENT




A COMMITMENT TO OUR VISITORS AND COSTUMERS

Quality of the visual and textual content

Providing our website visitors and customers with quality content is our primary commitment. Vithèque is a platform dedicated to the dissemination and distribution of independent video works whose nature is primarily artistic. Out of respect for the work of our clientele, the video artists, we believe that it’s important to bring the greatest care possible to the digitization and compression of videos, as well as to the documentation and communications relating to our collection.

Nevertheless, it may be that the quality of some videos has slightly deteriorated over time. We have chosen to include them in the online catalogue because  these works have an essential heritage value in Quebecois and Canadian video history. We have selected videos which can still be comprehended despite their loss of quality. For others this alteration is deliberate and is part of the video artist’s creative process

These videos are identified by a notice which warns the visitor before proceeding to view or download the work.

We wish to inform our web visitors that even though the textual information associated with the videos and authors is displayed in French and English, the digitized videos, for their part, are available in the original production language.


Information quality, current events and news updates

Vithèque is an interactive and dynamic platform. We take great care to ensure that the information we share with you is of high quality and that it is in keeping with the values of artistic independence we uphold. Visitors can rest assured that the information, current events and news capsules are put together with professionalism and complete editorial oversight. 

Vithèque is a Canadian site and all the textual information on it is automatically made available in the two official languages, French and English.
 

Customer service quality

Vithèque is managed by Vidéographe, an artist-run centre dedicated to the creation, distribution and dissemination of independent video. Vidéographe is a not-for-profit organization and as such it is primarily financed through provincial and municipal government support. As an artist-run centre it cannot be compared to a private company, and this neither in its operation and management, nor its activity budgets.

That said, Vithèque is amply well-equipped and organized to respond cordially and efficiently to clients’ needs. Do not hesitate to contact us if you have comments or complaints. We will always do our best to serve you.

Vithèque will regularly send bulk e-mail, press releases, messages and other electronic updates. We do our best to make sure that this bulk mail is not filtered spam. Were this to occur, however, we would be very grateful if you could let us know so that we may remedy the situation as quickly as possible.

You can decide at any time to stop receiving these messages simply by unsubscribing from the updates and bulk mail list.

Back to top 
 

CONFIDENTIALITY AND PRIVACY PROTECTION OF PERSONAL INFORMATION

Vithèque is committed to an Internet that respects personal rights and privacy.

To this end, Vithèque pledges to never collect data, via the forms and surveys contained within it, regarding ethnic origins, religious, political, ideological or philosophical opinions, union affiliations or personal lifestyle choices.

When you register or when you order from Vithèque you will be asked to communicate personal information. We require this information for follow-up and the administrative management of your orders, to mange your account and, above all, to honour the contractual obligations we mutually enter into during an order or a transaction.
In this regard Vithèque pledges to protect and never disclose to a third party, be it an individual, institution, association, corporation or other organization, the personal information you communicate, unless you have otherwise agreed in writing (by e-mail) and under circumstances where this would be necessary.

Visitors who register on Vithèque to view or download a video are tracked using a GOIP in order to distinguish Canadian site visitors from foreign ones, or by way of a form to distinguish personal visitors from professional ones. Vithèque pledges to protect and never disclose to a third party, be it an individual, institution, association, corporation or other organization, the personal information you disclose, unless you have otherwise agreed in writing (by e-mail) and under circumstances where this would be necessary.

Vithèque pledges to protect your personal information against any external malicious act (theft, hijacking, pirating, disclosure, destruction, fraudulent use, etc.) and against loss. Your personal page is protected by an identifier and a password. Be sure to keep them in a safe place and do not disclose them to any other person or entity.
 
You can contact Vithèque by clicking on the “contact” link on the top right-hand side of the page. The information and contact details transmitted to us will be used for the sole purpose of answering your questions. In the same manner, your information (whether bearing your name or not) and your contact details will never be disclosed or transmitted to a third party, unless you have otherwise agreed in writing (by e-mail).
 

Transaction security

All online transactions on Vithèque are carried using the PayPal system. Vithèque accepts no other online payment system, or payments by cheque for purchases made on the site.

The electronic payment system is the most widely used in the world today, and most importantly is the most secure. More effective technologies to protect your electronic transactions are constantly being developed. For example, we never have access to the financial and banking information you transmit. Every transaction is made in a completely independent manner. Only when your transaction has been forwarded to and verified by PayPal do we receive a notice from them telling us that we can authorize you to view or download a work. 
 

Protection of minors

Vithèque commits itself to never collecting strictly private and confidential information from minors that pertains to their families, parents, lifestyle, family acquaintances, except in the case of written authorization (email) from one of the two parents.

Since they may contain adult scenes with violence or extreme tension, nudity or content of a sexual nature, or scenes with coarse or offensive language, some of the videos available for viewing or downloading on Vithèque may be shocking to the sensibilities of young site visitors. Parental permission is advised.

Vithèque has specifically identified videos that may contain such scenes. An warning is displayed on the page of these videos.


Protection of the videos and the whole of visual and textual content.


Vidéographe makes a commitment to the artists and authors to protect the works and the digitized content.

Furthermore, all viewing and all downloading of the videos is subjected to very strict terms of use and conditions of sale, which forbid a public presentation of the work (for free or for pay), its duplication in part or in whole, its dismantlement to ends not intended by the author. We recommend that you always read the terms of use and conditions of sale of the videos.

The same applies to textual and/or still image content that can not be copied other than with the intention of diverting it for use on other platforms, or in order to dismantle it and use it without the consent of Vithèque. The use of the textual content, provided that Vithèque has consented to it, must by obligation mention Vithèque and the name of the author.

Back to top

PAYPAL PAYMENT

Vithèque chose PayPal as its sole system of on-line payment because it is considered one of the most secure systems. PayPal payments are sent without the vendor knowing the financial information transmitted. The system protects the confidentiality of the buyer and neither Vithèque, nor Vidéographe have access to the client’s financial information. With PayPal, we receive only the confirmation of payment, allowing us to proceed with processing your purchase.

 

Back to top